Grievance Handling Technique

I'm not pretty certain if this can pass as a credible source, or it might be too corny to post this in my HOW TO'S, but this technique was born when we were stuck in long facilitation of union training during our OJT days. We were all fed up with buffet all day (and even the days before that due to several events we attended to) so we all felt bloated and just want to go. So here it goes, our 2-year study on the effective way to handle your grievances.